won4d Privacy Policy

This page describes what we collect when you use won4d and how we keep that data protected. We at won4d take your privacy seriously. When you open an account, deposit funds, or place bets on our platform, you share personal information with us. We handle that information under strict security protocols and only use it for account management, fraud prevention, and compliance with applicable law.

Our servers and data processors may sit outside your jurisdiction. We work with payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) who also process your information. We do not sell your data to third parties except where required by law or where you explicitly consent.

This policy explains what we collect, how we use it, your rights, and how to contact us if you have questions.

What We Collect at won4d

We collect personal information when you register an account, deposit funds, and use our platform:

• Account data: Email address, phone number, password, username, and personal details (name, date of birth, address).
• Identity documents: When you complete KYC verification, we collect a photograph of your valid ID (passport, national ID card, or equivalent).
• Payment information: When you deposit or withdraw, we record your payment method (e-wallet account, bank account details). We do not store full payment credentials; our processors handle sensitive data encrypted.
• Transaction history: We log all deposits, withdrawals, bets, and outcomes. These records include amounts, timestamps, and game titles.
• Device and usage data: We collect your device type, browser, IP address, and approximate location. We use this to prevent fraud and optimise our service.
• Communication records: If you contact our support team, we store your inquiries and our responses.

How We Use Your Data on won4d

We use your information for specific purposes:

• Account management: We verify your identity, process deposits and withdrawals, and maintain your account history.
• Compliance and fraud prevention: We check for money laundering, match your details against sanctions lists, and investigate suspicious activity.
• Platform improvement: We analyse usage patterns to optimise our sportsbook markets, casino games, and payment flow.
• Legal obligations: We may disclose your data to authorities if required by law or court order.
• Marketing (if you consent): We may send you emails about promotions or new features. You can unsubscribe at any time.

Third-Party Processors and Data Sharing

We work with external partners who process your data on our behalf:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank networks (mobile banking, local payment, online payment, e-wallet) receive deposit and withdrawal details. They encrypt your data and comply with payment industry standards.
• Compliance providers: We use third-party services to verify identity, check sanctions lists, and detect money laundering. These providers access your ID document and personal details.
• Analytics providers: We use analytics tools to understand how users navigate our platform. These tools collect anonymous usage data (not linked to your identity).
• Hosting and server providers: Our servers may sit outside your jurisdiction. We require all providers to encrypt your data and meet security standards.

We only share data with third parties that have signed data-protection agreements. We do not authorise them to use your data for their own purposes.

At won4d, we balance transparency with security. Your data fuels account management and compliance—not advertising or speculation.

Cookies and Tracking Technology

We use cookies to remember your preferences, keep you logged in, and track how you navigate our platform. Cookies are small files stored on your device. Essential cookies (login, session management) allow won4d to function; optional cookies (analytics, marketing) help us improve.

You can control cookies in your browser settings. Disabling essential cookies will log you out and block access; disabling optional cookies does not affect core functionality. We also use pixel tags and similar technologies to track campaign effectiveness.

Our analytics providers (such as Google Analytics) collect aggregated usage data. This data is anonymised and does not link back to your identity. You can opt out of analytics by configuring your browser or installing a tracker-blocking extension.

Your Rights and Data Access

You have the right to access, correct, and delete your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide your data in a portable format within standard timeframes.

You can update your account details (email, phone, address) at any time via your account settings. If you request deletion of your account, we will remove your personal data after a retention period required by law (typically months, not years, for account closure). Transaction records may be retained longer for compliance purposes.

You have the right to object to marketing emails. You can unsubscribe using the link in any email we send. You also have the right to lodge a complaint with your local data protection authority if you believe we are mishandling your data.

Data Security and Encryption

We encrypt all data in transit using TLS (Transport Layer Security). Your password is hashed and cannot be read even by our staff. Payment information is encrypted and handled by certified payment processors.

We limit access to your data to authorised staff only. Our servers are protected by firewalls and regular security audits. If we detect a breach, we will notify you within timelines required by law.

However, no system is completely secure. We cannot guarantee absolute protection against all attacks. You are responsible for keeping your password safe and logging out when you finish using won4d on shared devices.

Jurisdiction and Data Location

We operate across supported regions including Jakarta, Surabaya, Bandung, and MedanOur servers and data processors may sit outside your jurisdiction. By using won4d, you consent to your data being processed outside your country.

We comply with applicable data protection laws where we operate. If you are in a jurisdiction with specific data protection rights (such as GDPR-equivalent protections), we respect those rights. However, we cannot guarantee that data processing outside your jurisdiction will receive the same legal protections as within it.

Marketing and Communications

We may send you marketing emails about new features, promotions, or Liga 1, Piala AFF, or Champions League betting opportunities. We only do this if you opt in or if you are an existing customer and we have a legitimate interest.

You can unsubscribe from marketing emails using the link at the bottom of any email. Unsubscribing does not affect transactional emails (deposit confirmations, withdrawal receipts, account alerts).

During holidays like Idul Fitri, Idul Adha, and Imlekwe may send special event emails. You can opt out of these using the same unsubscribe link.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes via email. If you continue using won4d after notification, you accept the updated policy. If you do not agree, you may close your account and request deletion of your data.

How to Contact Us

If you have questions about our privacy practices, want to access your data, or wish to lodge a complaint, contact our support team. We respond to inquiries within standard business hours. We also have a data protection officer who can assist with privacy-related requests.

You may also submit a request in writing to our registered address. Include your account details and a clear description of your request. We will respond within timelines specified by applicable law (typically 30 days).